As the owners we are disappointed that our service and quality of food have not met your expectations. We take great pride in making sure every customer leaves our restaurant with a great experience. We would like the opportunity to show you why people love this place. We are willing to offer you a $10 dinner gift card to allow us to give you a personal greeting and to make sure you have a great experience at The Olive Branch. Feel free to email me at email@example.com to coordinate the gift card.