User Review

Quaker Steak & Lube

alisonpruettby

1 of 1 people found this review helpful
★★
Great food, terrible service
First off - the wings are excellent. MUCH better than any of the other places in Waco, but still not quite as good as my personal favorite, Pluckers. I might be a bit biased though.

I also like that they have some healthier options, including grilled wings served with pita bread.

The main reason my review of the place is not so stellar is because of the service. I'm aware that they JUST opened, so perhaps their waitstaff is still learning, but our waitress the first time was a COMPLETE dummy, and the second time not much better. That's being nice. Our first server knew NOTHING about any of the menu items we asked about and continually had to run off and ask other servers and bartenders questions.

We kept having to flag her down for drink refills or to request items she had forgotten to bring (silverware, napkins, ranch, etc.) - I'm pretty sure she only stopped ONCE at our table without asking, and the place was definitely nowhere near crowded. Finally after waiting 15 minutes for her to return our cards and check, we had to flag down ANOTHER waiter to get our receipts. She never once apologized or tried to explain she was busy and had a very apathetic attitude to the whole place and her responsibilities.

Also - on the day of their "grand opening" they did not have happy hour. We were told that because it was the first day, they were not honoring their usual happy hour prices. What?? I would think of all days to have some kind of special, it would be the grand opening - not even honoring their NORMAL happy hour specials is certainly not going to make people want to return.

Beers were fairly priced and they have a nice selection on tap, plus the Lube Tube thing looks pretty amazing, but the cocktails were grossly overpriced and basically syrup. Also a forewarning, if you order the mason jar drinks you get to keep the jar (fun!) but if you continue to order more mason jar drinks, you have to pay for the jar each time - they claimed there was no way to just ring up the drink without the jar. So, unless you are wanting to start a QSL mason jar collection, don't order more than one. Also, they're tiny and a rip off.

I'll probably go back to watch sports - but never when I'm in a hurry or expecting good service.